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What happens when your AI chatbot becomes a genius saboteur? This post explores how attacks can slip past your safety guardrails - and the resilient architectures you need to ensure a breach doesn't turn into a catastrophe.

True automation isn’t a single jump — it’s a gradual evolution from transcription and summaries to real-time agent assistance, and ultimately to fully automated voice bots. Each step delivers value, generates more data, and reduces risk. Here’s the realistic path to scaling customer service automation the right way. Coming soon.

Modern models can fool humans in conversation, but do they actually understand anything? This article revisits the Turing Test, explores what it was originally meant to measure, and asks whether LLMs will ever reach - or have already passed - that threshold. Coming soon.